Refund Policy
Both products are digital and delivered immediately or within 72 hours. We review refund requests individually and try to be fair — if something went wrong, email us before assuming the worst.
1) The Short Version
We don't do automatic refunds on digital products. But we're also not going to hide behind that policy if you have a real problem. Email us, explain what happened, and we'll figure it out. Most issues are support issues, not refund issues — and support we can almost always fix.
2) Course Purchases
The course is delivered the moment payment clears — all 8 modules are available immediately. If your download links aren't working, that's a technical issue and we'll fix it. If you purchased by mistake or the product genuinely wasn't what you expected, email us within 7 days and we'll review the request.
We don't refund based on "I didn't use it" — the content was delivered and available. We do refund genuine billing errors or cases where we can't deliver access.
3) Credit Audit Purchases
The audit involves real human work — reviewing your report, removing identifiers, and writing a custom action plan. Once that work is done and delivered, it can't be undone. For that reason, refunds are not available after delivery.
If you paid but haven't uploaded your report yet and want to cancel, email us and we'll handle it. If you received your plan and feel it didn't address your specific situation, reply to our delivery email and we'll review it with you directly.
4) Technical Issues
These aren't refund situations — they're fixable:
- Download links not working or expired? We'll regenerate them.
- Used the wrong email at checkout? We can locate your order another way.
- Uploaded the wrong file for your audit? Email us before we begin review.
- Never received a confirmation email? Check spam, then email us — we'll verify your purchase manually.
Email hello@creditprotocol.blog with your checkout email and a description of the issue.
5) Contact
All refund and support requests go through one inbox: hello@creditprotocol.blog. We respond within 24 hours.